Effective Date: January 1, 2026
This Refund Policy explains how refunds, returns, exchanges, cancellations, and donation-related refund requests may be handled through the American Restoration Movement website.
This policy applies to purchases, donations, merchandise, digital items, downloadable materials, shop orders, and third-party platform transactions connected to the ARM website.
By making a purchase or donation through this website or through any linked third-party platform, users agree to the terms of this Refund Policy.
The American Restoration Movement (“ARM,” “we,” “our,” or “us”) aims to provide a clear and fair refund process for supporters, donors, customers, and website visitors.
Refund eligibility may depend on the type of transaction, the payment method used, the third-party platform involved, the status of the order, the condition of the item, and any rules set by payment processors, merchandise providers, donation platforms, or fulfillment partners.
Some transactions may be processed directly through this website, while others may take place through third-party platforms. When a transaction is completed through a third-party platform, that platform’s refund, cancellation, return, and dispute policies may also apply.
Donations made to support ARM’s public education, outreach, website operations, volunteer coordination, movement activities, and related mission work are generally considered voluntary contributions.
Because donations may be used quickly to support movement operations, public outreach, campaign materials, digital services, administrative costs, and other mission-aligned expenses, donations are generally not guaranteed to be refundable.
However, ARM may review donation refund requests in limited circumstances, such as:
Refund approval is not guaranteed. Any approved donation refund may be subject to payment processor rules, platform limitations, transaction fees, timing restrictions, and applicable law.
If a donation was made through an external donation platform, refund requests may need to be submitted directly through that platform. ARM does not control the policies, timelines, fees, or final decisions of third-party donation services.
ARM merchandise may include apparel, accessories, printed items, posters, mugs, stickers, buttons, hats, digital items, or other branded products.
Merchandise refund or return eligibility depends on the type of item, order status, fulfillment provider, product condition, customization, and whether the item was purchased directly through the ARM website or through an external store.
Refunds may be considered for merchandise if:
Refunds may not be available for:
Some ARM merchandise may be produced, shipped, or sold through third-party providers or external merchandise stores.
For print-on-demand or externally fulfilled products, refund decisions may be controlled by the third-party provider. These providers may have their own rules regarding damaged items, incorrect orders, size exchanges, production errors, shipping claims, and cancellations.
If a merchandise order is placed through an external store, the customer should follow that store’s refund and return process. ARM may not be able to directly issue refunds for transactions that were not processed through the ARM website.
Third-party merchandise providers may require proof of defect or damage, such as order details, photos of the item, packaging images, or delivery information.
Digital items may include whitepaper downloads, educational files, coin-related downloads, digital artwork, PDF resources, or other downloadable materials.
Digital products are generally non-refundable once access has been provided, the file has been downloaded, or a download link has been delivered.
Refunds for digital products may be considered only when:
ARM may choose to resolve digital product issues by restoring access, resending a download link, replacing the file, or issuing a refund where appropriate.
The ARM website may provide information or links related to coin platforms, wallet downloads, exchanges, or digital asset services.
Transactions involving digital assets, wallets, exchanges, or coin-related platforms are not controlled by ARM unless explicitly stated. ARM is not responsible for losses, failed transfers, incorrect wallet addresses, market volatility, platform downtime, exchange rules, blockchain fees, security errors, scams, account restrictions, or user mistakes.
Coin-related transactions are generally not refundable through ARM.
Users are responsible for reviewing the terms, refund policies, risks, and security practices of any external coin-related platform before using it.
Merchandise order cancellations may be possible only if the request is made before the order enters production, fulfillment, packing, or shipment.
Once an item has been produced, customized, packed, shipped, or transferred to a fulfillment provider, cancellation may no longer be available.
If the order was placed through a third-party store or platform, cancellation rules will depend on that provider’s policies.
ARM may cancel an order if:
If ARM cancels an eligible paid order, a refund may be issued through the original payment method, subject to processor rules.
Exchanges may be available for certain merchandise items when the item is defective, damaged, or incorrect.
Size or color exchanges may not be available for made-to-order or print-on-demand items unless the fulfillment provider allows them.
To qualify for an exchange, the item may need to be unused, unwashed, unworn, unaltered, and returned in its original condition where required.
If an exchange is not available, ARM or the fulfillment provider may offer a replacement, store credit, partial refund, or other resolution where appropriate.
If a customer receives a damaged, defective, or incorrect item, the issue should be reported as soon as possible after delivery.
A review may require:
If the issue is verified, the customer may be eligible for a replacement, exchange, refund, or another reasonable resolution.
Claims made long after delivery may be harder to verify and may not qualify for refund or replacement.
Shipping times are estimates and may vary due to carrier delays, weather, production timelines, holidays, high order volume, customs, third-party fulfillment issues, or other circumstances outside ARM’s control.
ARM is not responsible for delays caused by shipping carriers or external fulfillment providers.
Refunds are generally not issued solely because of delayed shipping unless the order is lost, undeliverable, canceled before fulfillment, or otherwise qualifies under this policy or the applicable third-party provider’s rules.
If a package is marked delivered but not received, the customer may need to check with the carrier, delivery location, building management, household members, or local delivery office.
Customers are responsible for providing accurate shipping information at checkout.
ARM may not be responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect or incomplete address, reshipping may require additional shipping fees. Refunds may not include original shipping costs, production costs, or third-party fees.
Return shipping costs may depend on the reason for return and the platform used for the purchase.
If the return is due to customer preference, incorrect size selection, or buyer error, the customer may be responsible for return shipping costs.
If the return is due to a verified defect, incorrect item, or fulfillment error, ARM or the applicable fulfillment provider may cover replacement or return shipping where required by policy.
Shipping fees, handling fees, payment processor fees, platform fees, and fulfillment fees may be non-refundable unless required by law or approved by the relevant provider.
Approved refunds are generally issued back to the original payment method when possible.
Refund timing may vary based on:
Refunds may take several business days or longer to appear after approval. ARM is not responsible for delays caused by banks, card issuers, payment processors, donation platforms, or third-party providers.
Partial refunds may be issued in certain cases, including:
Partial refunds are reviewed based on the specific situation and are not guaranteed.
Customers and donors are encouraged to request support or clarification before filing a payment dispute or chargeback.
If a chargeback is filed, ARM may provide transaction records, order details, delivery confirmations, platform records, donation records, website terms, and other relevant information to the payment processor or financial institution.
Fraudulent chargebacks, abusive refund requests, or repeated misuse of payment systems may result in restricted access to future purchases, donations, or website features.
The following are generally non-refundable unless required by law or approved as an exception:
Refund requests may be reviewed based on transaction records, order status, payment confirmation, fulfillment details, platform policies, item condition, and the reason for the request.
ARM may approve, deny, partially approve, or redirect refund requests depending on the circumstances.
For external transactions, users may need to follow the refund process of the third-party platform where the payment was made.
ARM reserves the right to deny refund requests that appear fraudulent, abusive, repetitive, dishonest, or inconsistent with this policy.
Examples of policy abuse may include:
ARM may restrict access to shop features, donation tools, forms, or other website features if misuse occurs.
ARM may update this Refund Policy from time to time to reflect changes in website features, donation platforms, merchandise providers, payment processors, fulfillment services, legal requirements, or operational practices.
The updated version will be posted on this page with a revised effective date.
Continued use of the website, donations, or purchases after changes are posted means users accept the updated Refund Policy.
ARM appreciates every supporter, donor, customer, volunteer, and citizen who engages with the movement. This Refund Policy is intended to provide fair, practical guidance while recognizing that different transactions may be governed by different platforms, providers, and payment systems.
Refunds, returns, exchanges, and cancellations are reviewed according to this policy, applicable platform rules, and the specific facts of each transaction.
